These terms are the agreement between you and Iam The Protagonist Ltd, trading as TransferIt and The It Group (“we”, “us”). We are a private limited company registered in England and Wales, company number 16842280, registered office 60 Hay Lane, London, NW9 0NB, United Kingdom. Email: theitgroupapps@gmail.com.
By creating an account, downloading or using TransferIt (the “app”, which includes the website at transferitapp.com) you agree to these terms and to our Privacy Policy. If you don’t agree, don’t use the app.
1. What TransferIt does
TransferIt lets you upload files, package them into a transfer, and give other people a link to download them for a limited time. You can also send a PDF for other people to sign, share a roll of photos, and, if you choose, charge for a download. Sending requires an account, free or paid. Receiving does not: anyone holding a link can download what was sent to them, and anyone asked to sign a document can sign it, without signing up.
2. Who can use it
- You must be at least 13 years old. To charge other people for a download you must be at least 18, which is also what our payment processor requires.
- You must give true information when you sign up and keep it up to date.
- One account per person. You are responsible for everything done through your account, and for keeping your sign-in details private. Tell us straight away at theitgroupapps@gmail.com if you think someone else has used it.
- You may not use the app if we have previously closed an account of yours for breaking these terms.
3. Your licence to use the app
We give you a personal, non-transferable, revocable licence to install and use the app on devices you own or control, for your own use, under these terms and the rules of the store you got it from. You may not copy, modify, sell, rent, reverse-engineer or redistribute the app, or use it to build a competing product. Everything in the app that isn’t yours — the design, the code, the name, the logos — belongs to us or our licensors.
4. Subscriptions and purchases
- Prices are shown in the app before you buy, in pounds sterling for UK customers, including VAT where it applies.
- Plans bought in the app are made through the app store you bought from and billed by it. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends, in your device’s subscription settings. Deleting the app does not cancel a subscription. Plans bought on the website are billed by card through Stripe and can be cancelled from your account at any time. You keep the plan until the end of the period you’ve paid for. If a payment fails, the account returns to the free plan and its limits after a grace period.
- Refunds for store purchases are handled by the store under its own rules. We can’t issue them directly; ask the store you bought from.
- Your right to change your mind. If you are a consumer in the UK you have 14 days from purchase to cancel a digital subscription under the Consumer Contracts Regulations 2013. By starting the service immediately you agree we may begin before that period ends, and that you lose the right to cancel once the content or service has been fully delivered. Where part of it has been delivered you may be charged for that part.
- If we change a price, we tell you first and the new price applies from your next renewal. Nothing here affects your statutory rights.
- The Lifetime plan is a single payment for access that lasts as long as TransferIt exists as a service — “lifetime” means the life of the product, not yours. It carries its own storage limit and link lifetime, which are shown before you pay. Seats are limited and it may be withdrawn from sale at any time; anyone who has already bought it keeps it. If the service is ever discontinued you will be told by email with enough notice to retrieve what you have stored. A gift code bought for someone else gives them the plan it names when they redeem it.
5. Charging for a download
- A sender can put a price on a transfer. When they do, the contract for those files is between the sender (the seller) and the person paying (the buyer); we are not a party to it, we don’t supply the files, and we are not the seller’s employer or agent.
- Payments are processed by Stripe under Stripe’s own terms. Card details go to Stripe, never to us. A buyer’s payment goes to the seller’s own Stripe account, and the download opens as soon as Stripe confirms it.
- We currently take no fee on these payments. If that changes, the fee is shown before anyone pays, and it is not refundable once the files have been made available.
- Refunds for a paid download are a matter between the buyer and the seller. If something goes wrong — the files aren’t what was described, or never became available — tell us within 14 days at theitgroupapps@gmail.com and we’ll look at both sides’ evidence. Our view does not stop either of you pursuing the other.
- Sellers are responsible for their own tax, licences and the rights to what they sell, and set their own prices.
6. Your files and how people treat each other
- Everything you upload or send stays yours. You give us a worldwide, royalty-free licence to store, copy and transmit it so the app can work — to deliver it to the people you send it to, scan it for malware, and delete it when the transfer ends. We don’t open, read or sell your files.
- You promise what you send is yours to share, doesn’t break the law, and doesn’t infringe anyone’s rights or privacy, and that the people you send it to have agreed to receive it.
- Zero tolerance. No abuse, harassment, hate, threats, sexual content involving anyone under 18, impersonation, spam, scams, malware, or anything illegal in the UK or where you are. We may remove a transfer and suspend or close accounts without notice for any of this.
- Report a link. Every download page has a Report link, and you can also write to theitgroupapps@gmail.com. Reports are reviewed by a person; we act on them within 24 hours, and a reported transfer may be blocked while that happens.
- We may moderate, but we don’t pre-screen what people send and we aren’t responsible for what other users share.
- Expiry. Transfers end on the expiry you chose, when a download cap is hit, or when you delete them. Once a transfer has ended its files are removed and cannot be recovered. Keep your own copy of anything you send.
7. Signing documents
A signature made through TransferIt is the signer’s own. We provide the tool and keep a record of who signed and when; we are not a party to the document. The sender is responsible for whether an electronic signature is valid and enough for their particular document — some documents legally need a wet signature or a witness.
8. Acceptable use
Don’t: break the law; interfere with the app or anyone else’s use of it; probe or overload our systems; scrape or harvest data; use bots or open accounts in bulk; bypass any security, limit or payment; or use the app for anything it isn’t for. We may suspend or close accounts that do.
9. Third-party services
The app uses services we don’t control — Apple and Google for sign-in and app-store billing, Stripe for card payments, Cloudflare for file storage and bot checks, Vercel for hosting, Neon for the database, and Resend for email. If you connect Google Drive or Dropbox, those services handle what you save there. Each has its own terms, and we aren’t responsible for them. Links out of the app go to sites we don’t run.
10. Availability and changes
The app is provided “as is” and “as available”. We work to keep it running but don’t promise it will be uninterrupted or error-free, and we may change, pause or withdraw any feature. If we withdraw the app entirely we’ll give reasonable notice so you can download what’s yours before then.
11. Our liability — read this one
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else UK law doesn’t let us limit.
- If you are a consumer, we’re responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that wasn’t foreseeable, or for business losses — the app is for personal use unless we’ve agreed otherwise in writing.
- Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, lost data, lost profits, or loss caused by things outside our reasonable control, and our total liability to you for any claim is limited to the greater of £100 and what you paid us in the twelve months before the claim arose — or, for a claim about a particular paid download, the price of that download.
- Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected.
12. Ending things
- You can stop using the app at any time and delete your account in Account › Delete account, on the website at transferitapp.com/delete-account, or by emailing us. Deleting it removes your data and every transfer you’ve sent, as described in the Privacy Policy.
- We can suspend or close your account if you break these terms, if the law requires it, or if we withdraw the app. Where fair, we’ll tell you why.
- Sections that by their nature should survive — licences for things already shared, liability, governing law — keep applying after your account closes.
13. Apple
If you downloaded the app from the App Store — on iPhone, iPad or Mac: these terms are between you and us, not Apple; Apple has no obligation to support or maintain the app; if the app fails to meet a warranty you may tell Apple, who may refund the price you paid, and beyond that Apple has no warranty obligation; Apple is not responsible for any claim relating to the app or your use of it; and Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you aren’t in a country under a US government embargo and aren’t on any US government list of prohibited parties.
14. Google Play
If you downloaded the app from Google Play, Google’s own terms also apply to the download and to anything you buy through Google.
15. Changes to these terms
We may update these terms. The effective date at the top changes when we do, and for anything that materially affects you we’ll tell you in the app or by email at least 14 days before it takes effect. Using the app after that date means you accept the new terms; if you don’t, stop using the app and, for a paid subscription, cancel it.
16. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings there, and nothing here takes away protections you have under the law of where you live. If you have a complaint, email theitgroupapps@gmail.com first and we’ll try to sort it out within 14 days. UK consumers can also use the online dispute resolution options the Citizens Advice consumer service points to.
17. Everything else
These terms and the Privacy Policy are the whole agreement between us about the app. If any part is found unenforceable the rest still applies. We may transfer our rights under these terms to another company in a sale or reorganisation; you may not transfer yours. Not enforcing a term once doesn’t mean we’ve given it up.
18. Copyright complaints
If you think something shared through TransferIt infringes your copyright, write to our designated copyright agent:
Thomas Junior Modeste
Iam The Protagonist Ltd
60 Hay Lane, London, NW9 0NB, United Kingdom
Phone: +44 7751 588602
iamtheprotagonistltd@gmail.com
- To report an infringement, your notice needs: your signature; the work you say is being infringed; where the infringing material is in the app (the download link is best); your contact details; a statement that you believe in good faith the use isn’t authorised by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or are authorised to act for them.
- If your content was removed and you think that was a mistake, you can send a counter-notice to the same agent.
- Accounts that repeatedly infringe other people’s copyright will be closed.
19. Contact
Iam The Protagonist Ltd, trading as TransferIt and The It Group
Registered in England and Wales, company number 16842280
60 Hay Lane, London, NW9 0NB, United Kingdom
theitgroupapps@gmail.com